
Solutions for contractors and suppliers
Two specialized services designed for the operational reality of civil projects.
For Contractors
Keep your team focused on delivery. Route calls based on projects, teams, and urgency.
Project-first routing
Incoming calls are routed based on project context. No more guessing which team member should handle the call.
- Route by project, location, or client
- Custom routing rules per project
- After-hours handling
Smart escalation
Urgent calls escalate automatically if not answered. Your system ensures nothing falls through.
- Time-based escalation rules
- Priority caller identification
- Backup contact sequences
Team handover support
Track who spoke to whom and when. Clean handovers between shifts and team members.
- Call notes and logging
- Shift-based routing
- Context for every call
Expected outcomes
Less interruption for your team. Faster response for your clients and suppliers.
- Fewer missed calls
- Reduced team interruptions
- Clear accountability
For Suppliers
Professional intake for every customer inquiry. Capture the opportunity without the chaos.
Contractor number management
Dedicated numbers for each major contractor account. Track inquiries by customer at the phone system level.
- Unique numbers per contractor
- Track inquiry source immediately
- Professional presentation
Professional intake
Every call is answered professionally. Capture project details, urgency, and contact information reliably.
- Structured call handling
- Information capture templates
- No more missed details
Follow-up coordination
Route inquiries to the right internal team. Track follow-up status and ensure timely responses.
- Internal routing by inquiry type
- Follow-up tracking
- Response time visibility
Expected outcomes
Capture more opportunities. Present a professional front to every contractor customer.
- Higher quote conversion
- Faster response times
- Better customer perception
Have questions about which solution fits?
Talk to us about your call management requirements.
Contact us