Privacy Policy

Overview

SignalRelay ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call management services.

Information We Collect

Account Information

When you sign up for SignalRelay, we collect information such as your name, email address, company name, phone numbers, and billing information.

Call Data

We collect and process call-related data including phone numbers, call duration, time stamps, routing decisions, call recordings (where applicable and with consent), and any notes or metadata associated with calls.

Usage Information

We automatically collect information about how you use our services, including access times, pages viewed, IP addresses, and the type of device or browser you use.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our call routing services
• Route calls according to your configured rules
• Generate analytics and reporting on call patterns and performance
• Send you service-related communications
• Respond to your requests and support inquiries
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers who help us operate our business (e.g., telecommunications providers, hosting providers).
• Legal Requirements: We may disclose information if required by law or to protect our rights or the rights of others.
• Business Transfers: If SignalRelay is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Storage and Security

We store your data in secure facilities located in Australia. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

All data is encrypted in transit using TLS and at rest using industry-standard encryption protocols.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Call records and associated metadata are typically retained for 12 months unless you request deletion or longer retention is required by law.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Export your data in a portable format

To exercise these rights, please contact us at privacy@signalrelay.ai

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@signalrelay.ai
Address: Australia