How SignalRelay works
Simple call routing that adapts to how your business actually operates.
For Contractors
Project-focused call routing that keeps your team on task.
Calls come in and are routed by project or team
When a call arrives, SignalRelay identifies the context: which project, which client, or which team should handle it. Calls are routed based on rules you've configured, not random assignment.
Escalation rules are applied automatically
If the primary contact doesn't answer within your defined timeframe, the call escalates to the next person in the sequence. Priority callers can jump the queue. No manual intervention required.
Handover is tracked and logged
Every call is logged with notes, context, and outcome. When shifts change or team members hand over work, everyone has visibility into who called, why, and what was said.
For Suppliers
Professional intake and follow-up for every customer opportunity.
Customer calls are answered with professional intake
Each major contractor account gets a dedicated number. When they call, your team knows immediately who's calling and can capture project details, urgency, and requirements using structured templates.
Information is captured reliably
No more scribbled notes or missed details. Every inquiry is logged with all the key information: project location, timeline, material specs, contact details, and urgency. Nothing falls through the cracks.
Follow-up is coordinated internally
Inquiries are routed to the right internal team: quotes, technical, scheduling, or account management. You track follow-up status and response times to ensure every opportunity gets attention.
Getting started
Simple setup process designed to get you operational quickly.
1. Consultation
We discuss your call management needs, team structure, and operational requirements.
2. Setup
We configure routing rules, escalation sequences, and intake templates for your business.
3. Go live
Your system goes live. We monitor performance and adjust rules based on real usage.